What is the definition of 'conflict' in a workplace setting?

The definition of 'conflict' in a workplace setting focuses on the perceived incompatibility of goals or actions. This concept captures the essence of conflict, which often arises when individuals or groups have objectives that are not aligned or that clash with one another. For example, two departments may have different priorities – one focused on cost-cutting while the other aims for quality improvements. Such differences can lead to tension and require resolution strategies to move forward effectively.

While disagreements due to differing opinions, issues from miscommunication, and arguments between coworkers may manifest in various forms of conflict, these are more specific situations or symptoms of the broader concept. Recognizing that conflict is rooted in the perception of incompatible goals or actions allows for a more comprehensive understanding of how to address and manage workplace disputes. This foundational understanding is crucial for effective conflict resolution and promoting a harmonious work environment.