Active listening requires which of the following skills?

Prepare for the Loss Prevention Qualification Certification Exam. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

Active listening is essential in effective communication, particularly in loss prevention and related fields. It involves not just hearing the words being spoken but also understanding and engaging with the speaker. Non-verbal cues are a crucial component of this process as they enhance the speaker's message and demonstrate attentiveness and empathy.

When a listener uses non-verbal communication such as eye contact, nodding, and appropriate facial expressions, they signal to the speaker that they are engaged and interested in what is being said. This encourages the speaker to express themselves more fully and allows for a deeper understanding of their message. Non-verbal cues can strengthen the relationship between the listener and speaker, fostering trust and openness necessary for effective communication in various scenarios, including interviews and investigations.

In contrast, verbal aggressiveness can lead to misunderstandings and conflict; complete silence may be interpreted as disinterest; and glossing over details can result in missed important information. Therefore, the ability to utilize non-verbal cues is fundamental to the practice of active listening, making it the correct choice.

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